Your data, kept practical and limited.

1. Who we are

Controller information

sony-luts.com is a website for selling downloadable Sony LUT packs. The site is operated by Citral Studios. For privacy questions, support requests, or data-related requests, you can contact us at info@citralstudios.com.

2. What we collect

Data collected through this site

Depending on how you use the site, we may collect the following categories of personal data:

• Contact details, such as your email address, when you submit the email form used to receive a download link after purchase.
• Transaction-related details, such as the LUT pack selected and payment status information returned after checkout.
• Technical and usage data, such as IP address, browser type, pages viewed, and general site interaction data collected through analytics and standard server logs.
• Communication content, when you email us for support or troubleshooting.

3. How we use data

Why we process your information

We use personal data only where it is relevant to running the site and delivering the product.

• To process purchases and route you to the correct download flow.
• To send the requested download link by email.
• To provide customer support and respond to technical issues.
• To monitor site performance, traffic, and product interest using analytics tools.
• To prevent misuse, duplicate automated submissions, fraud, or abuse of the download flow.
• To comply with legal, tax, accounting, or record-keeping obligations where required.

4. Payments

PayPal checkout

Payments on this site are handled through PayPal. When you click a purchase button, you are sent to PayPal to complete the transaction. We do not store your full payment card details on this website. PayPal processes payment data under its own privacy policy and terms.

We may receive limited transaction information needed to confirm that a purchase was completed and to help deliver the correct product or support a customer request.

5. Analytics and cookies

Site measurement and browser data

This site uses Google Analytics to understand traffic and basic visitor behavior, such as page views, approximate location, device type, and referral sources. Google Analytics may use cookies or similar technologies to provide these insights.

The site may also rely on standard WordPress functionality, hosting logs, and essential browser storage needed for security, page delivery, and core site operation. If you block cookies in your browser, some functionality may work differently.

6. Data sharing

Who data may be shared with

We do not sell your personal data. We may share limited data with service providers only where needed to run the site.

• Payment providers, including PayPal, to complete purchases.
• Email and hosting infrastructure used to send requested download links and operate the website.
• Analytics providers, including Google, to measure site usage and performance.
• Professional advisers or authorities if disclosure is legally required or reasonably necessary to protect our rights.

7. Retention

How long we keep data

We keep personal data only for as long as reasonably needed for the purpose it was collected, including support, order handling, fraud prevention, operational records, and compliance obligations. Different categories of data may be kept for different periods depending on their function and legal context.

8. Your rights

Access, correction, and deletion requests

Subject to the laws that apply to you, you may have the right to request access to your personal data, ask for correction, request deletion, object to certain processing, or request a copy of relevant data. To make a request, email info@citralstudios.com.

We may need to verify your identity before acting on a request. We may also keep limited information where required for legal, accounting, fraud-prevention, or security purposes.

9. Minors

Age-related use

This website and its products are not intentionally directed to children. If you believe personal data from a child has been submitted to us in error, contact us and we will review the request.

10. Policy updates

Changes to this policy

We may update this privacy policy from time to time to reflect changes in the website, services, or legal requirements. When we do, we will update the effective date shown on this page.

11. Contact

Questions about privacy

For privacy questions, support requests, or data-related inquiries, contact info@citralstudios.com.