Terms for purchasing and using Sony LUT packs.

1. Operator

Who these terms are with

sony-luts.com is operated by Citral Studios. These terms govern the sale of LUT packs and related downloadable materials offered through the website. For questions about these terms, contact info@citralstudios.com.

2. Applicability

When these terms apply

These general terms and conditions apply to every visit to the site, every offer shown on the site, and every purchase or use of digital products sold through sony-luts.com. By placing an order or using the downloaded files, you agree to these terms.

3. Products

What is being sold

The site sells digital LUT packs intended for use in compatible video editing, grading, and post-production software. Product descriptions, previews, compatibility notes, and pricing are provided on the site as clearly as reasonably possible.

Because grading results depend on footage, camera settings, lighting, exposure, and workflow, preview images and examples are illustrative and do not guarantee identical results in every project.

4. Orders and payment

How orders are formed

Orders are placed through the purchase links on the site and completed through PayPal. A purchase agreement is formed once payment has been successfully authorized and confirmed.

• All prices shown on the site are listed in euros unless stated otherwise.
• Citral Studios may update pricing, packs, or availability at any time before purchase.
• You are responsible for providing accurate information needed for delivery or support.
• Payments are processed by PayPal under PayPal’s own terms and privacy policies.

5. Delivery

Digital fulfilment

Products are delivered digitally. After payment, the site may provide an on-screen download link and may also send the link by email when that feature is used. Delivery timing can depend on payment confirmation, mail delivery, spam filtering, or temporary technical issues.

If you do not receive your download link within a reasonable time, contact info@citralstudios.com and include the relevant purchase details.

6. License and usage

How the files may be used

Unless otherwise stated in writing, purchase of a LUT pack grants you a limited, non-exclusive, non-transferable license to use the files in your own personal or commercial creative projects.

• You may install and use the LUTs in your own editing and grading workflow.
• You may use the LUTs in client work and finished productions you create.
• You may not resell, sublicense, redistribute, share, bundle, or publish the raw LUT files as standalone assets.
• You may not claim ownership of the LUT files themselves.
• You may not upload the files to marketplaces, shared download folders, or public repositories for redistribution.

7. Refunds

Digital product refund policy

Because the products sold on this site are downloadable digital goods, refund requests are handled with that context in mind. Once a digital product has been delivered or download access has been granted, a statutory right of withdrawal may be limited or excluded where applicable law allows this for digital content.

If there is a proven technical defect in the files themselves, duplicate charge, or a delivery problem that cannot be reasonably resolved, contact support and the issue will be reviewed case by case.

8. Liability

Limits of responsibility

Citral Studios aims to keep the site, product files, and delivery flow working properly, but does not guarantee that the site will always be uninterrupted, error-free, or compatible with every device, application, or workflow.

To the fullest extent permitted by applicable law, Citral Studios is not liable for indirect, incidental, consequential, or project-specific losses arising from use of the site or digital products. You remain responsible for testing assets in your own workflow and maintaining backups of your work.

9. Support

Help with access or technical issues

Reasonable support is available for issues such as broken downloads, delivery problems, or clear file defects. Support does not include custom grading services, editing advice, or guaranteed compatibility with every third-party application or plugin.

10. Changes

Updates to these terms

Citral Studios may update these terms from time to time to reflect operational, legal, or product changes. The version published on this page applies from the effective date shown above.

11. Contact

Questions about these terms

For questions about purchases, usage rights, delivery, or these terms, contact info@citralstudios.com.